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  Call Management & Client Services
 

Enstaserv Call Management Outsourcing Services provides effective and reliable communications plan for your call requirement and management.

 

With highly trained staff, Enstaserv can provide service days, nights, weekends and holidays. We provides a full range of outsourcing services, including program building for customer support, order taking, dispatch and help desk services.

  Call Management and Client Servicing Offerings
  24 Hour Operator Services
  Dispatch Services
  Advertising Response
  Trouble Ticket Initiation
  Customer Support
  Absentee Attendance Reporting
  Overflow Customer Service
  Market Research
  Web Response
  CRM Customer Relationship Management
  Highlights of Call Management Services
  Call Management including Call Forwarding, Call handling, Call Escalation, and Call Confirmation
  Answer overflow calls to reduce hold times and/or busy signals
  Offer 24-hour availability to customers
  Manually forward or automatically transfer calls
  Send calls to Tel*Assist during only during predetermined times
  Route simple inquiries to Tel*Assist Agents instead of your technicians
  Follow your instructions, not scripts, so the conversation is both professional and natural
  Escalate caller inquiries exactly to your specifications
  Provide traditional answering service to escalate urgent after-hours requests (can be varied by time of day)
  Work with multiple processes to determine what course of action each call requires
  Reports for Call Management Services
 

Enstaserv Call Center Outsourcing Services have the option to design custom reports. Our system captures.

  Caller ID
  Call origination time and Call termination Time
  Call duration for each call
  All outbound activity
  All automated system activity
  All inbound calls
  Quality Reports - Call Metrics as per SLA
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