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Software Technical Support
Hardware Technical Support
Database / System administration Technical Support
Core Competencies and Strategic Focus
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Focus on Process Understanding and Training
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Strategic Focus
Core Competencies and Strategic Focus:
 

Enstaserv has very focused domain area of expertise. The details are given below:

 

Software Technical Support

 

Plan 

   

Transition from existing team, Contact Database Transfer, Process Knowledge.

 

Estimate 

    HR Resource Needs, Training Needs
 

Categories 

   

ISP Technical Support, Enterprise Applications, Software Launches, Online Gaming, Employee/Vendor Helpdesk, Corporate Portals

 

Manage 

   

Processes, Training, Human Resources, Performance, Monitoring, Scaling Up, New Migration, Hiring, Quality and Delivery

 

Technology 

   

ISP Technical Support, Online Gaming, SAP R/3 ABAP/4, Dialup access, DSL, Satellite, Broadband, Cable, Windows 9x/ME/NT/2000/XP, MacOS, Linux, Solaris, IBM-AIX, HP-UX, FreeBSD, NetBSD, OpenBSD, Internet Explorer, Netscape, Opera, Netcaptor, Lynx, Mozilla, Mosaic, Konqueror, Outlook, Outlook Express, Netscape Messenger, Eudora, Incredimail, Pine

 

Hardware and Electronic Products Technical Support

 

Plan 

   

Process Mapping, Define process workflow, understands the Hardware support; design the manual with the help of customer, Consult to define inter-workflow interfacege

 

Estimate 

    HR Resource Needs, Training Needs
 

Categories 

   

Upgrades, extensions to other products like Computer Peripherals, Digital Imaging Products, Audio/Video Equipment

 

Manage 

   

Processes, Training, Human Resources, Performance, Monitoring, Scaling Up, New Migration, Hiring, Quality and Delivery

 

Technology 

   

Computer Hardware and peripherals, Printers, Modems, Scanners, Web Cameras, CD Writers, Electronic Consumer Items like digital imaging, digital cameras, home theatre and digital camcorder, Other digital consumer appliances, and so on

 

Database/ Systems and Network Administration Technical Support

 

Plan 

   

Database, Operating System, and Network Requirements, Client Practices for backups, recovery, data integrity, and security policies

 

Estimate 

    HR Resource Needs, Training Needs
 

Categories 

    Oracle, MS SQL, Windows, Linux, Solaris, Network connectivity problems
 

Manage 

    Client Employee Queries, MIS issues, Enterprise Application needs
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